Uninstalling SystemEDGE Via Command Line Prompts to Remove Data Directory

Document ID : KB000047111
Last Modified Date : 14/02/2018
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Problem

When running an unattended uninstall of SysEDGE on Windows, sometimes the uninstaller will still prompt the user whether or not they would like to keep user data. This prompt prevents a proper "unattended" uninstall from completing. The prompt may occur when using any of the following syntax:

ca-setup.exe CA_SETUP_MODE=UNATTENDED_UNINSTALL
ca-setup.exe CA_SETUP_MODE=UNATTENDED_UNINSTALL CASE_KEEP_DATA=NO
ca-setup.exe CA_SETUP_MODE=UNATTENDED_UNINSTALL CASE_KEEP_DATA=0

ca-setup.exe CA_SETUP_MODE=UNINSTALL CASE_KEEP_DATA=NO
ca-setup.exe CA_SETUP_MODE=UNINSTALL CASE_KEEP_DATA=0

 

Environment

Supported Windows platforms

 

Workaround

Download the removeSysedge.zip file. This contains a powershell script that will removal ALL SysEDGE plugins (AIMs), the Advanced Encryption Package, the SysEDGE Core package and the "IDPrimer" package (which is installed during deployment of SysEDGE) if they are installed. It will also remove the SysEDGE installation and data directories if they are left over after the uninstalls have completed.

Unzip the "removeSysedge.ps1" script to a directory of your choosing and run the script as follows:

PowerShell.exe -ExecutionPolicy Bypass -File X:\path\to\removeSysedge.ps1

If you continue to have problems, please open a case with CA Support.

File Attachments:
TEC1550532.zip