Un-installation of the Web Agent fails.

Document ID : KB000051426
Last Modified Date : 14/02/2018
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Description:

When trying to uninstall a Web Agent, it is giving a fatal application error:

Here is the message:

This application has unexpectedly Quit Invocation of the Java Application caused an InvocationTargerException.
This application will not exit(LAX)
Application Exception Details:
ZeroGpd: \iawin32.dll not found

at ZeroGae.a
at ZeroGae.a
at com/zerog/ia/installer/Uninstaller.l
at com/zerog/ia/installer/Uninstaller.j
at com/zerog/ia/installer/Uninstaller.d
at com/zerog/ia/installer/Uninstaller.c
at com/zerog/ia/installer/Uninstaller.<init>
at com/zerog/ia/installer/Uninstaller.b
at com/zerog/ia/installer/LifeCycleManager.b
at com/zerog/ia/installer/LifeCycleManager.a
at com/zerog/ia/installer/Main.main
at java/lang/reflect/Method.invoke
at com/zerog/lax/LAX.launch
at com/zerog/lax/LAX.main

Solution:

This happens when the JRE is not installed, or the reference is missing in the PATH.
You need JRE 5 Update 10 as a minimum.

This is because the uninstaller uses Java.

Please make sure this is set correctly.

For more information, you can have a look at Web Agent Installation
Guide > Chapter 12 Uninstall a Web Agent.