Unified Self-Service (USS) showing wrong label values like "aquila-request-closed-Solicitud-tab" and "aquila-request-open-Solicitud-tab"

Document ID : KB000006592
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Unified Self-Service (USS) showing wrong label values like "aquila-request-closed-Solicitud-tab" and "aquila-request-open-Solicitud-tab" in the Tickets Page When Using Spanish Language

 

uss_issue.png

 

Environment:
Unified Self-Service (USS) 14.1Service Desk Manager 14.1
Cause:

This issue is related to wrong value in the os_ExternalSourceProperties table where the propertyValue was set to 'Solicitud' for propertyName='labelfortype' instead of 'Request'.

Resolution:


1) Backup the data from the USS_mdb database before any change.

2) Run the following query against your USS_mdb database to update the wrong value:

update os_ExternalSourceProperties set propertyValue='Request' where propertyName='labelfortype';

If Oracle database:

commit;

3) Restart USS Services

4) Remove cache from browse

 

Additional Information:

Community link:

https://communities.ca.com/thread/241729370#comment