Unexpected restart on Windows machine provokes launch of a session in a loop

Document ID : KB000087238
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
No errors

Patch level detected:Dollar Universe 6.3.00
Product Version: Dollar.Universe 6.3.01

Description :Following an unexpected restart of Windows (blue screen) , Dollar Universe was started up without first performing an off-line reorganization.
The consequence is that a session was launched in a loop.
Environment:
OS: Windows Server 2008
Cause:
Cause type:
By design
Root Cause: After an unexpected reboot of Windows, Dollar Universe cannot been relaunched without first performing an off-line reorganization.
Resolution:
Before to startup a Dollar Universe, run a Off-line reorganization:
-Check that Dollar Universe is stopped; if not, launch the command unistop
-Open a command prompt window and go to the directory of your company
-Set the environment with the command unienv
-Go to BIN directory
-Run the command of the Off-line reorganization : unireorg
-Start Dollar Universe: unistart

Fix Status: No Fix

Additional Information:
Workaround :
N/A