Unexpected error while searching the database according to search criteria

Document ID : KB000032761
Last Modified Date : 14/02/2018
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 Problem:

Upon any endpoint related search, the following error message appears “Error: Unexpected error while searching the database according to search criteria” and the following error is getting logged in JBoss server.log file:

 

2015-10-20 17:24:01,530 ERROR [com.ca.accesscontrol.policy.core.webservice.BackendSessionManager] error connecting to DMS: host name: DMS__@localhost, user name: ac_entm_pers
com.ca.accesscontrol.policy.core.exception.ACException: Connection to host DMS__@localhost using user name: ac_entm_pers has failed with the returned error: (DMS__@localhost)
ERROR: Login procedure failed
ERROR: Password on target does not match client's password

 

Environment:

 Privileged Account Managemer 12.8/12.8 SP1

Resolution:

This usually happens when ac_entm_pers account password mismatch, this is defined in: 

  • PIM DMS database
  • PIM ENTM Web UI 

For instructions on how to change this password please refer to the PIM Bookshelf (Implementation Guide > Changing CA ControlMinder Service Account Settings > Service Account Passwords > Change the ac_entm_pers Password).