Unexpected error in database interface. . Error code -1063 When Connecting to ODBC User Store

Document ID : KB000053487
Last Modified Date : 14/02/2018
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Description

SMPS.log file records error: Unexpected error in database interface. Error code -1063

Solution

This error is generated when the ODBC Data Source Setup for the user directory does not match the ODBC Data Source that is on the POLICY SERVER. If the WAMUI is NOT on the same server as the policy server than this value is the ODBC Data Source from the Policy Server NOT the WAMUI.

The ODBC Data Source on the Policy Server should be setup using the SiteMinder Wire Protocol for the Data Base in use.