Understanding, Configuring and Troubleshooting CA Service Desk Manager ?Auto-close? Functionality

Document ID : KB000009982
Last Modified Date : 14/02/2018
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Introduction:

The Auto-close functionality closes Resolved type tickets, after a specified number of the client’s business hours have passed. This helps businesses to manage tickets more effectively, by quickly closing tickets that meet requirements, without further Analyst intervention.

 

Although the functionality is simple, some complexities can arise.

 

The concepts outlined here will allow you to easily understand, configure and troubleshoot the Auto-close functionality in any environment.

 

 

 

Environment:
All versions of CA Service Desk Manager and CA ITSM at the time of writing: SDM 12.6 - ITSM 14.n.
Instructions:
File Attachments:
TEC1252322.zip