Unble to access pam1 server

Document ID : KB000102763
Last Modified Date : 17/07/2018
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Issue:
Unable to access link https://oss-pam1.oss.ca:8443/itpam (Direct Product URL)
If I restart service CAITPAMAgent then I can get to the logon screen, when I login then the screen just hangs with timer.
Resolution:
On PAM1 server:
Checked PAMAgent Log file 
restarted service CAITPAMServer 
recycled Apache 
Eventually, rebooted server PAM1 & 2
Case fixed