INVALID CREDENTIALS: Your user credentials could not be validated.

Document ID : KB000095937
Last Modified Date : 16/05/2018
Show Technical Document Details
Issue:
In an SSO enabled SaaS system, the users are receiving the below error message when trying to access the PPM application

INVALID CREDENTIALS: Your user credentials could not be validated. 
Please contact your company's administrator and provide them with this error message. 
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Environment:
SaaS PPM 
Resolution:
The SAML certificate was changed at the customer end and the mismatch of certificate provided to CA and at the customer end caused the login issue. 

If there is any change to the SAML certificate, please provide the certificate to CA before making the changes at customer end.