Unable to use e-mail templates functionality from CA SAM

Document ID : KB000008258
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

I upgraded my CA SAM environment from 4.1.x -> 4.2.0 and noticed my email templates functionality no longer handled.

Checking the App e-mail configuration showed -OK

Environment:
All-
Cause:

Corrupted installation packageĀ of the patch .zip file

Resolution:

Re-download the package.

Remove any files/folders that were generated from the first attempt of this installation.

Before unzipping place this package on the server in which the installation is being handled.

Re-install from this new downloaded package.

Additional Information:

The unzipping of these packages on a work station then moved to the server for the install can cause them become corrupted.