Unable to update inactive CI via rest

Document ID : KB000097786
Last Modified Date : 14/08/2018
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Issue:
Even though the options manager value "ALLOW_UPDATES_TO_INACTIVE_CI" is installed, I'm still unable to update CIs through REST. I can update Configuration Items through the user interface and SOAP web services.
Resolution:
The solution to this problem is included in Rollup 1 for 17.1.

Further information on the patch is located here:

https://docops.ca.com/ca-service-management/17-1/en/ca-service-management-17-1-0-1-release-notes