Unable to unsubscribe from NFA Scheduled Emails

Document ID : KB000030416
Last Modified Date : 14/02/2018
Show Technical Document Details


When clicking on the Unsubscribe link in an NFA Scheduled email, it fails because the link is using an IPv6 address, you may see the error below:




1) RDP to your NFA console server.


2) Run the following command using the IP address of the NFA console server in place of the x.x.x.x

mysql -P3308 reporter -t -e "update general set value='x.x.x.x' where attribute='WebSite.Address';"


3) Verify the IP address is set correctly with the following command:

mysql -P3308 reporter -t -e "select * from general where attribute='WebSite.Address';"


4) Recycle the 'Netqos ReporterAnalyzer Manager Service' and your next scheduled email show contain a link with the IPv4 address you entered in step 2.