Unable to unsubscribe from NFA Scheduled Emails

Document ID : KB000030416
Last Modified Date : 14/02/2018
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Summary:

When clicking on the Unsubscribe link in an NFA Scheduled email, it fails because the link is using an IPv6 address, you may see the error below:

 

Unsubscribe.png

Solution:

1) RDP to your NFA console server.

 

2) Run the following command using the IP address of the NFA console server in place of the x.x.x.x

mysql -P3308 reporter -t -e "update general set value='x.x.x.x' where attribute='WebSite.Address';"

 

3) Verify the IP address is set correctly with the following command:

mysql -P3308 reporter -t -e "select * from general where attribute='WebSite.Address';"

 

4) Recycle the 'Netqos ReporterAnalyzer Manager Service' and your next scheduled email show contain a link with the IPv4 address you entered in step 2.