Unable to subscribe for notifications with NOID 1.6.1.1

Document ID : KB000021861
Last Modified Date : 14/02/2018
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Problem:

While opening DSM Explorer the following error occurs:

Unable to subscribe for notifications with NOID 1.6.1.1: Host name could not be resolved. Check the name is correct and the network DNS information is up-to-date. [CMG000010]

Figure 1

or sometimes the following error occurs:

Unable to subscribe for notifications with NOID 1.6.1.1: Session messaging operation timed out. [CMG000010]

Similar messages could appear with different NOID:

Unable to subscribe for notifications with NOID 1.6.1.2: Host name could not be resolved. Check the name is correct and the network DNS information is up-to-date. [CMG000010]
Unable to subscribe for notifications with NOID 1.6.2.1: Host name could not be resolved. Check the name is correct and the network DNS information is up-to-date. [CMG000010]
Unable to subscribe for notifications with NOID 1.6.2.2: Host name could not be resolved. Check the name is correct and the network DNS information is up-to-date. [CMG000010]

Cause:

  • This error occurs when a communication problem occurs between the Explorer and the process cfnotsrvd.exe on the Domain Manager.

Resolution:

  • On the Remote Explorer machine check if the Domain Manager name is correct using the command:

    ccnfcmda -cmd GetparameterValue -ps itrm/adminconsole -pn manager

  • If the name is not correct, it could be updated with the command below:

    ccnfcmda -cmd SetparameterValue -ps itrm/adminconsole -pn manager -v <correct Domain Manager name>

  • If the name is correct but it is the Domain Manager alias (but not the OS name) then make sure that you have a line with the alias in the file windows\system32\drivers\etc\hosts on the Domain Manager:

    localhost DOMAIN_alias
    or
    127.0.0.1 DOMAIN_alias