Unable to start WP and CP processes receiving ORA-00257 error

Document ID : KB000088119
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
U0003590 UCUDB - DB error: 'OCILogon', 'ERROR ', '', 'ORA-00257: archiver error. Connect internal only, until freed.'

All the Automation Engine Work Processes (WPs) and Communication Processes (CPs) are down and in the Automation Engine logs display the above ORA-00257 error.

 

Environment:
OS Version: N/A
Cause:
Cause type:
By design
Root Cause: Oracle error while trying to archive a redo log
Resolution:
ORA-00257 is caused by situations which are completely contained within the scope and purview of Oracle's products and are outside of Automic's responsibility.

This error is captured in our log file, however, it is being returned from Oracle.  It could indicate the database is out of space. This could happen when the archiver process gets an error trying to archive redo logs.

Contact your Oracle Database Administrator or the Oracle Customer Support team and have them analyze the issue.

Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
Restart the Automic Oracle database.