Unable to start SystemEdge Agent

Document ID : KB000032836
Last Modified Date : 14/02/2018
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Introduction:

Issue:

The Sysedge agent 12.9 when installed on AIX 6.1 or AIX 7.1 gets installed fine, but when we start the agent it shows started, but when we check the status it shows "not active". This means that there is some problem with installation. When we look at the sysedge.log it shows the following:


2015-10-29 15:49:01.62 [I]- Logging (V2) started.
2015-10-29 15:49:01.62 [A]-001- LCL_LangEnvironmentGet : Message language detected "enu"
2015-10-29 15:49:01.62 [A]-001- _LCL_MessageLanguageGet : Language "enu" will be used for messages.
2015-10-29 15:49:01.62 [A]-001- LCL_Language : Important information! Detected language <enu>. (Operate using: File=/opt/CA/SystemEDGE/bin/cp1252.xlt / Codeset = CP1252)
2015-10-29 15:49:01.62 [W]-001- util/dl_unix.c[100] : SE_dlopen(): Failed to load library '/opt/CA/SystemEDGE/bin/libawsnmp64.a': Could not load module /opt/CA/SystemEDGE/bin/libawsnmp64.a. System error: Exec format error
2015-10-29 15:49:01.62 [F]-001- util/agent_util.c[1448] : SE_InitEnvironmentAndATech(): Failed to load awssnmp library


Environment: 

Sysedge Agent 12.9 on AIX 6.1
Sysedge Agent 12.9 on AIX 7.1


Resolution:

NOTE : First make a copy of the exisiting sysedge dump that you have. Once done, go to the "AIX_aix/Agent/SysMan/packages" folder and replace the "ca-systemedge-core-5.9.0.15036-AIX_aix.@pif" with that of the one attached to this KB:

ca-systemedge-core-5.9.0.15103-AIX_aix.@pif


1. Replace the file "ca-systemedge-core-5.9.0.15036-AIX_aix" in AIX_aix/Agent/SysMan/packages folder in the Install media with file provided above.

2. Replace the following content in "library.dct" file:

    [ca-systemedge-core (AIX):5.9.0.15036]

    Path=.

    File=ca-systemedge-core-5.9.0.15036-AIX_aix.@pif

    please replace the above text with the following text:

    [ca-systemedge-core (AIX):5.9.0.15103]

    Path=.

    File=ca-systemedge-core-5.9.0.15103-AIX_aix.@pif

3. Once done, save the "library.dct" file

4. Now try installing Sysedge agent.

Instructions:
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