Unable to start Ingres Intelligent Database Service.

Document ID : KB000053862
Last Modified Date : 14/02/2018
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When trying to start the Ingres service an error occurs. Error 1053: The service did not respond to the start or control request in a timely fashion.


This problem is usually due to a corrupt or missing symbol.tbl file. Navigate to the d ingres\files directory i.e. Program Files\CA\Ingres [EI]\ingres\files.

  • Verify that the symbol.tbl file is different from the symbol.bak file or missing completely
  • Delete the symbol.tbl file
  • Rename the symbol.bak to symbol.tbl
  • Start the Ingres Intelligent Database Service
  • Start the eTrust Directory - iTechPoz services
  • A new symbol.bak should have been created in the files directory