Unable to start Enterprise Dashboard

Document ID : KB000046155
Last Modified Date : 14/02/2018
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Issue:

I am attempting to start the Enterprise Dashboard on a Windows machine; however, I am getting an error

2016-08-29 18:49:33,461Z (14:49) [main] ERROR grails.boot.GrailsApp          - Application startup failed

java.lang.RuntimeException: java.sql.SQLException: DERBY SQL error: ERRORCODE: 0, SQLSTATE: XJ041, SQLERRMC: Failed to create database 'database/dradis.db', see the next exception for details.::SQLSTATE: XBM0HDirectory C:\Program Files\CA\DevTest\database\dradis.db cannot be created.

Environment:  

DevTest 8.x, 9.x

Cause: 

Permissions issue

Resolution:

 

Usually when something cannot be created within DevTest_HOME, it is a permissions issue.  On the DevTest_HOME folder, right click and choose properties>>Security.  Ensure that the Users have full access to this folder.