Unable to Start eHealth63 Service Error 1053 could not restart in a timely fashion in 6.3.2

Document ID : KB000056717
Last Modified Date : 14/02/2018
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Problem

Unable to Start eHealth63 Service /Error :1053 could not restart in a Timely fashion in 6.3.2

Solution

Please check if the the hostname has been changed in any of these files. If you find there is a change please take a backup of the file and edit the file with the correct hostname.


$NH_ORACLE_HOME/network/admin/listener.ora
$NH_HOME/lmgr/license.dat
$NH_ORACLE_HOME/network/admin/tnsnames.ora
$NH_HOME/web/httpd/conf/httpd.conf
$NH_HOME/web/tomcat/conf/server.xml

Once the files are updated restart the services and check if that solves the problem.

If the problem still persists

  1. Open a command prompt
  2. Login to sql: sqlplus $NH_USER/$NH_USER@$NH_DB_CONNECT_STRING

We are checking if the account with which we login to the database has expired.

SQL> select username,account_status FROM dba_users;

USERNAME ACCOUNT_STATUS
------------------------------ --------------------------------
CRN                 OPEN
NHLISTENER     OPEN
EHEALTH          EXPIRED
DBSNMP           EXPIRED & LOCKED
SYS                 OPEN
SYSTEM           OPEN
OUTLN             LOCKED

If eHealth account shows expired, exit from sqlplus, then start it again as the sysdba: sqlplus "sys/ehealth@%NH_DB_CONNECT_STRING as sysdba"

Then run the following commands:

select limit from dba_profiles where RESOURCE_NAME = 'PASSWORD_LIFE_TIME' unlimited

alter profile default limit PASSWORD_LIFE_TIME unlimited

If EHEALTH account still Shows expired, it can only be revived by assigning it a new password:

ALTER USER %NH_USER% IDENTIFIED BY password;

example : ALTER USER EHEALTH IDENTIFIED BY ehealth ;

Run the below command again:

SQL> select username,account_status FROM dba_users;

USERNAME ACCOUNT_STATUS
------------------------------ --------------------------------
CRN                 OPEN
NHLISTENER     OPEN
EHEALTH          OPEN
DBSNMP           EXPIRED & LOCKED
SYS                 OPEN
SYSTEM           OPEN
OUTLN             LOCKED

Restart the eHealth Services and check if the problem is resolved.