Unable to start DevTest Enterprise Dashboard

Document ID : KB000091723
Last Modified Date : 16/04/2018
Show Technical Document Details
Issue:
Enterprise Dashboard was down with below error, and I am unable to restart it.

Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'transactionManager': Cannot resolve reference to bean 'sessionFactory' while setting bean property 'sessionFactory'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'sessionFactory': Invocation of init method failed; nested exception is java.lang.NullPointerException 
Environment:
DevTest 10.1
Cause:
Passwords needed to be reset on the external database.
Resolution:
Once the database passwords were reset everything worked fine.

When troubleshooting database issue refer to this link:

https://communities.ca.com/docs/DOC-231173165-tech-tips-what-are-the-best-practices-for-devtest-database-troubleshooting