Unable to Spool Message

Document ID : KB000033661
Last Modified Date : 05/09/2018
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Question:

 

I am getting Alarms from my robots "Unable to spool Message" What does this mean and how do I correct this?


 



 

Answer:
Generally speaking when we see the message "Unable to spool message"

There are one of three reasons
1- We can not write out to the local file system or the disk is full.
2- There is something blocking the port we are trying to communicate on such as a firewall. Firewalls should be disabled or allow port 48000-48050.
    (you would also need to set first_probe_port = 48000 in the robot.cfg)
3- The robot is temporarily busy. 

Sometimes, it is required to exclude the Nimsoft folder from your antivirus software.
Additional Information:
Please also be sure to check the disk space where the robot is installed.