Root Cause: This is due to the older AE version. In ARA 11.2.3 new features were introduced for ARA to support agent groups, so new XREQUEST of AE is used.
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.
Fix Status: No Fix
N/ASOLUTIONUpgrade to AE 11.2.2 in ARA 11.2.3 bundle.