Customer was unable to display/observe SQL Server instance (Metrics) in Unified Service Manger after configuring the sqlserver probe.
- UIM 8.5.1 SP1
- sqlserver 5.30
- Windows Authentication for the sqlserver DB connections
Customer informed me that somehow log backup was disabled, and the sql server log filled up. That's when they started noticing the problem with no SQL Database metrics in the Metrics Tab within USM for the sqlserver probe.
Potential cause: The probe cannot create .MET files in the robot's niscache folder where the probe is deployed. This results in the QoS data not being inserted into the database and the data is not visible in USM.