Unable to see alarms in UMP when primary NAS is down even though Forwarding & Replication is configured and secondary NAS is running.

Document ID : KB000014442
Last Modified Date : 14/02/2018
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Question:

I have configured NAS Forwarding & Replication between a primary and secondary hubs. I am able to see the alarms via Infrastructure Manager in both machines however I am unable to see the alarms in UMP when the primary NAS is down and secondary NAS is running.

Why are the alarms missing from the UMP interface?

Answer:

What you see in IM is a reflection of the SQLlite database. Because only the primary NAS puts the alarms into the UIM database tables via nisbridge, if the primary NAS is down all the alarms will be on hold until it comes back up.