CA Release Automation 184.108.40.20640
LDAP Server (messages shared below were while testing/using Active Directory)
The problem might happen for more than one reason. This document assumes that the error is related to an invalid base DN (see Additional Information section below). The way CA Release Automation gets its base DN is it uses the "Domain Name" field from the Directory Server entry that you are using to search for users. '
If you use a Domain Name of "example.com" then the base DN we will use for searching users will be: DC=example,DC=com
If you made a typo and set the Domain Name field of the Directory Server to example.con then this would produce the error.
Or, maybe your base dn actually looks like this: DC=example,DC=site1,DC=com
In which case change the domain name field to be: example.site1.com
There is no logging that will show the ldap servers response. But if you are able to capture network packets sent between the two systems then you would see the following response when this problem is being experienced: 0000202B: RefErr: DSID-031007EF
If you google that ldap response then you'll find that this response happens when the base search dn is invalid.
The nolio_dm_all.log will have these messages on the CA Release Automation management server when you experience this behavior:
2018-07-06 10:11:52,694 [http-nio-8080-exec-2] ERROR (com.nolio.releasecenter.controllers.v5.administration.DirectoryServerRESTController:140) - Controller method error occurred.
com.nolio.releasecenter.api.PublicApiException: Failed to search Directory server. Cause: