Unable to save the spectrumgtw probe configuration

Document ID : KB000006448
Last Modified Date : 14/02/2018
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Issue:

The following error message is displayed when saving the spectrumgtw probe configuration through the Admin Console:

spectrumgtw_probe_save_error.png

And the following error message is displayed when validating the connection:

spectrumgtw_validate_connection.png

Environment:
CA Spectrum 10.2 and CA UIM 8.51
Cause:

The Spectrum OneClick web server machine is not responding to heartbeat restful post.

http://<OneClick_hostname>:<port>/spectrum/restful/heartbeat

wireshark_post_restful_heartbeat.png

heartbeat_not_responding.png

 

Resolution:

There are missing entries in the $SPECROOT/tomcat/webapps/spectrum/WEB-INF/web.xml file on the CA Spectrum OneClick web server machine.

Add back the following missing entries and restart the Spectrum Tomcat service:

        com.ca.spectrum.restful.servlet.OneClickServlet

        com.ca.spectrum.restful.servlet.HeartbeatServlet

        com.ca.spectrum.restful.servlet.EventAlarmServlet

        com.ca.spectrum.restful.servlet.HeartbeatAlarmResponseServlet

        com.ca.spectrum.restful.servlet.UniversemhServlet

web.xml_missing_HeartbeatServlet.png