Analysts have reported receiving a syntax error when trying to save a search with a contact record specified. For example, if an analyst is trying to create a saved search for tickets with a specific assignee. They can search for requests assigned to the analyst, however when they try to save the search they get the following banner error: Search Filter 'Test' Save Failed: AHD03053:Bad where clause: Parse error at (syntax error).
Service Desk Manager 17.0
Contact support for available fix or upgrade to SDM version 17.1 which already includes the fix.