Unable to save changes for Users and User Groups due to HTTPS

Document ID : KB000087407
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 7

Error Message :
Not all object settings could be saved. Please click "Retry" to save again.

When making changes to Users or User Groups in the Automic Web Interface (AWI) and pressing the "Save" button, a blue box appears with the above message as shown below. 

If a retry is attempted, the same behavior is exhibited. 
 
0EMb0000001Us09.png
Environment:
OS Version: N/A
Cause:
Cause type:
Configuration
Root Cause: HTTPS endpoints are not enabled in ARA Web application or all Release Automation Sheets have not loaded in yet.
Resolution:
Open the web.config and make sure these *<endpoint>* sections in *<system.serviceModel>* are enabled. 
 
{code:xml} 
<endpoint address="" binding="basicHttpBinding" contract="Ventum.Bond2.Services.Deployments.IDeploymentService" bindingConfiguration="DeploymentServiceBinding"> 
<identity> 
<dns value="localhost"/> 
</identity> 
</endpoint> 
{code} 

{code:xml} 
<endpoint address="" binding="basicHttpBinding" contract="Ventum.Bond2.Services.Integrations.IIntegrationService" bindingConfiguration="DeploymentServiceBinding"> 
<identity> 
<dns value="localhost"/> 
</identity> 
</endpoint> 
{code} 

Reference

Automic Release Automation - ARA Guides 12.0:
Installation Guide > New Installation > Manual Installation of ARA > HTTPS Endpoints for ARA
 

Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
Use the following setup to avoid the error: 
AWI uses HTTPS and ARA uses HTTP -> ok 
AWI uses HTTP and ARA uses HTTP -> ok 

 
If in the case HTTPS is already enabled, check to see if all the Release Automation sheets have fully loaded in before clicking save (Folder Authorizations, Permissions, Approval Request). If they still have the spinning load bars in the center, then wait for all of them to load before making saving.