Unable to run Windows Job receive RETCODE 9009

Document ID : KB000084977
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
JOBMSG ended with RETCODE 9009

When running a .bat file, the Windows job fails with the following errors.

'C:\\Automic\V10\Agents\windows\bin\UCXJWI3M.EXE' is not recognized as an internal or external command,operable program or batch file.
ATTENTION - UC4:JOBMESSENGER failed
JOB ended with RETCODE 0
JOBMSG ended with RETCODE 9009
JOB will abort with RETCODE from JOBMSG step

 
The agent files were copied from a 32-bit server environment.  The new agent server is a 64-bit server, so the incompatibility is causing the error.
Environment:
OS: Windows
Cause:
Cause type:
Configuration
Root Cause: The UC_EX_JOB_MD needs to point to the correct 64-bit executable.
Resolution:
1. Update the agent binaries to the 64-bit installation of the agent.
In the UCXJWX6.ini file, verify the UC_EX_JOB_MD is pointing to the correct 64-bit executable.
If not, change the line:

UC_EX_JOB_MD=C:\Automic\V10\Agents\windows\bin\UCXJWI3M.EXE
to:
UC_EX_JOB_MD=C:\Automic\V10\Agents\windows\bin\UCXJWX6M.EXE

2. If there are no issues with the binaries and .ini file, try restarting the server where the agent is installed.

Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
N/A