First, on the command line, gather the "short name" path for where Service Desk is installed. To do this, open a command window, and navigate to the root of the drive where Service Desk is installed. Then run "dir /x" which will show you the short name for the directories located on that drive. For example, if Service Desk is installed on the C:\ drive, navigate to the root of the C:\ drive and then run "dir /x":
Since we know Service Desk is installed in C:\Program Files (x86), run "cd PROGRA~2":
Next, run "dir /x" again to get the listing for the PROGRA~2 directory:
Here you can see there is no short name for the "CA" directory - so just type "cd CA" to navigate to that directory:
Then run "dir /x" again to get the short names for all sub directories:
So here, you can see the short name for the Service Desk Manager installation directory is SERVIC~1.
Thus, the full short name path for the Service Desk Manager installation directory in this example would be:
Next, open the file C:\Windows\paradigm.ini in a text editor, and ensure that the NX_ROOT and NX_LOCAL variables point to the proper short name directories. For our example, it would like like the following:
Ensure that your paradigm.ini file points to the proper short name for the installation directory of CA Service Desk Manager on your environment.
After correcting the paradigm.ini file, test running a pdm_status command, and it should now work.