Unable to restart Standard or RA Agents in status “No_Service” or “Srvc_Down”

Document ID : KB000087633
Last Modified Date : 14/04/2018
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Issue:
Error Message :
N/A

If an Applications Manager (AM) Standard or RA Agent is in a status of “No_Service”, “Srvc_Down”, or "Running" and it can’t be restarted from the AM Client as indicated in the documentation under Automation Engine/Agent Status Values.  The processes may be able to be started or restarted from the command line by utilizing the stopso and startso commands that are outlined in the Applications Manager Administration Guide, under Starting and Stopping Automation Engine and Agent Processes.

In some cases when an Agent is in any of the above statuses, issuing the following commands on the Agent system as the AM OS user will stop the AgentService processes and allow you to restart the Agent.

 
. site/sosite
stopso

Occasionally, the processes fail to stop successfully and cannot be restarted.  In those cases, it may be necessary to stop all the AM processes immediately on the Agent system by issuing the following commands:
 
stopso all –now
 
CAUTION: Using this command is not recommended in normal situations, but may be necessary in order to ensure all the processes have stopped successfully before attempting to restart the processes using the startso command outlined in the documentation.

Resources
 
 
 
Cause:
Cause type:
Other
Root Cause: AgentService unresponsive
Resolution:
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: No Fix

Additional Information:
Workaround :
N/A