Unable to re-install a Patch on Catalog environment

Document ID : KB000012126
Last Modified Date : 14/02/2018
Show Technical Document Details

Installing CA Service Catalog Cumulative patch on 12.09 version may fail if the registry entry is not removed before proceeding with the re-installation procedure.


How to install service catalog cumulative patch on already installed / uninstalled environment?

CA Service Catalog 14.1,CA Service Catalog 12.9,Windows Environment,SQL Database

Before installing CA Service Catalog 12.9 cumulative patch on already installed / Uninstalled environment, locate the registry entry of an earlier installed version in your system and delete the Version folder.

To delete the registry entry, complete the following steps: 

1.Navigate to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CA Service Catalog\Version folder. 

2.Delete the Version folder.

3.Reboot the server and retry the patch installation.

Additional Information:

CAUTION: Making changes to the registry can render your system unusable. Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs