Unable to pull host config with Spectrum

Document ID : KB000101359
Last Modified Date : 26/06/2018
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Introduction:
when trying to pull a host configuration from Spectrum we are getting: SPC-OCC-10747-Error capturing configuration for hosts: Failure. We are unable to pull host configs with Spectrum on various different Cisco routers and switches. 
Question:
How can I identify what is the issue when trying to pull the host config from a device when is receiving the error message SPC-OCC-10747-Error capturing configuration for hosts?
Environment:
CA Spectrum 10.2.x
Answer:
1. You need to setup Wireshark or any network monitoring tool between the SS and the Device.

2. Check in the Pcap files and look for SNMP set-request sent from the SS make sure there is no error message (if this happens usually the SS is Function as Design)

3. Check in the Pcap files  and look for SNMP get-response received from the device ( Check on the response message if you see no error it should work fine)

4. Check in the Pcap files  and look for SNMP get-response received from the device ( Check on the response message if you see error-status; no access then there is a problem with the device)
 
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