"Unable to perform the requested action" and "CA CSM cannot authenticate your CA Support Online"

Document ID : KB000046750
Last Modified Date : 14/02/2018
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Problem:

The 'UPDATE PRODUCT RELEASE' task fails with the message, "CA CSM cannot authenticate user  "CA Support Online Userid".

Resolution: 

Update your CA Support Online password in CA CSM as follows:

- Click the Settings Tab and under System Settings select Software Acquisition 
- On the Software Acquisition Page, under CA Support Online Accounts find your userid and click ACTIONS, EDIT, type in your password and click OK. 
- Scroll to the bottom of the Software Acquisition Page and click 'APPLY' 

pswd.png
Additional Information:
CA CSM Administration, Configure with User Credentials
https://docops.ca.com/ca-chorus-software-manager/6-0-1/en/installing/how-to-install-ca-csm/perform-post-installation-tasks/configure-initial-ca-csm-settings