Unable to order CA Output Management Web Viewer 12.1 from support.ca.com.

Document ID : KB000015600
Last Modified Date : 14/02/2018
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Introduction:

CA Output Management Web Viewer 12.1 is not available in "My Products" list and I need to download the latest version.

Question:

Why am I unable to order CA Output Management Web Viewer 12.1 from support.ca.com. 

Environment:
All.
Answer:

You should be able to download the 12.1 Web Viewer from support.ca.com, but you must be licensed for it. If you are not licensed for 12.1 Web Viewer (11.5 Web Viewer is different), you won't see 12.1 in your "My Products" list, and we'll have to get the CA Customer Care Group to have that worked out for you. (Customer Care may be reached at 800 225-5224).

Additional Information:

Also, the license Key for 12.1 was moved - from an ALP Key on the server machine for 11.5 to an LMP Key on the primary DRAS used by 12.1, regardless of on which platform it is installed.