Unable to open wireshark file in Gigastor Observer

Document ID : KB000048292
Last Modified Date : 14/02/2018
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Description:

Unable to open wireshark file in Gigastor Observer.

After trying to open a pcap in Observer, the following error comes up: "No packets met the filter requirements, or the file you opened is empty".

Solution:

Open pcap in Wireshark and "Save As" new file in BFR format.

After that it will open without problem in Observer.