Unable to open probes. getting error "Cannot create CNimPackageEditor (1)"

Document ID : KB000008878
Last Modified Date : 14/02/2018
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Issue:

I have been able to login to the IM we have configured,
however when I try to open a probe, such as controller,
Net_connect etc, I get the error "Cannot create CNimPackageEditor (1)".
This is being run from my local workstation, windows 10.

I have installed vcredist_x86.exe and vcredist_x64.exe (2008 version),
restarted my PC, but still getting the same error.

IMPORTANT NOTE: The Visual C++ 2008 version of vcredist_x86.exe and vcredist_x64.exe is a requirement. The other Visual C++ versions (2012, 2017, etc.) will not work.

Environment:
UIM 8.51Infrastructure Manager 4.10windows 10
Cause:

Problem with the infrastructure manager installation.

 

Resolution:

Steps to correct:

1) Uninstall Infrastructure manager the problem machine
2) uninstall the SOAP-runtime-TK3
3) make sure to delete the nimsoft folder
4) restart your system
5) login with local administrator rights
6) download the latest IM install:
  http://nmscdn.nimsoft.com/CAUIM_8.5.1-GA/NimBUS Manager.exe
7) disable any antivirus
8) right client and run as administrator to install it
9) test the new installation.

IMPORTANT NOTE: The Visual C++ 2008 version of vcredist_x86.exe and vcredist_x64.exe is a requirement. The other Visual C++ versions (2012, 2017, etc.) will not work.