Unable to open probe configuration in Admin Console on secondary hub when SSL mode is enabled

Document ID : KB000037313
Last Modified Date : 10/09/2018
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Issue:

When attempting to open any probe configuration GUI in Admin Console on a hub that has SSL mode enabled (ssl_mode=1 in hub.cfg), an error will be displayed indicating a failure to retrieve the probe configuration.

Configuration was unable to be retrieved. 

Message: Remote Request Error: Remote /xxxx/discovery_server probes processing of operation get_ctd_configuration failed 

Resolution: Please check both the PPM and remote probe log file for additional details. 

Error Code: PPM-012 

Click Retry to attempt to save your configuration again. 

Click Close to close this Window.

or

Configuration was unable to be retrieved. 

Message: Remote Request Error: Remote /xxxx/discovery_server probes processing of operation get_ctd_configuration failed 

Resolution: Please check both the PPM and remote probe log file for additional details. 

Error Code: MONS-025  

Click Retry to attempt to save your configuration again. 

Click Close to close this Window.





 

The ppm.log will show the following error:

 

Jun 17 16:41:15:082 [nimaccept, ppm] stderr: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?

Jun 17 16:41:15:083 [nimaccept, ppm] stderr:    at sun.security.ssl.InputRecord.handleUnknownRecord(Unknown Source)

Jun 17 16:41:15:083 [nimaccept, ppm] stderr:    at sun.security.ssl.InputRecord.read(Unknown Source)

Jun 17 16:41:15:083 [nimaccept, ppm] stderr:    at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

Jun 17 16:41:15:083 [nimaccept, ppm] stderr:    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

Jun 17 16:41:15:083 [nimaccept, ppm] stderr:    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

Jun 17 16:41:15:083 [nimaccept, ppm] stderr:    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

Jun 17 16:41:15:083 [nimaccept, ppm] stderr:    at com.nimsoft.nimbus.NimSessionListener$ThreadAccept.run(NimSessionListener.java:424)

 

Resolution:
Current hub version 7.93 and previous versions do not support this configuration.
The upcoming release of UIM 9.0 will include a version of hub which will fully support SSL mode and encrypted communication within UIM.

As a workaround, the affected hub's probes that support IM Configuration should be configured using Infrastructure Manager instead of Admin Console.