Unable to open initial directory of the remote agent in Harvest Workbench

Document ID : KB000103927
Last Modified Date : 02/07/2018
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Issue:
In Workbench, I created an agent connection to a remote Linux computer.  Most all of the folders on the agent connection will open with no problems, but with one of the folders I am receiving the following message:
"An error occurred. See error log for more details. Comparison method violates its general contract!"
Environment:
CA Harvest SCM 12.x and up
Windows client machine
Resolution:
Make sure the below option is added after -vmargs params, better add it to the end. Edit your %CA_SCM_HOME%\workbench.ini file and make sure this line has been added in as the last line of the file:

-Djava.util.Arrays.useLegacyMergeSort=true

Generally the arguments passed after -vmargs only will be considered for processing. I suspect that this option was added before -vmargs and hence the problem.