Unable to open an attachment file in a Configuration Item (CI).
Steps to Reproduce:
1. Create configuration item and attached file to the same.
2. Try to download the just attached file.
The following error message may be displayed to the user:
"Download Failed - Access to BOP Name: 'Attachment id:400001' denied for user: 'ServiceDesk' Class:'CDownloadFile'"
An error message similar to the one below may also be seen in the Service Desk Manager standard log file:
"rep_daemon 2924 ERROR DomWrap.c 894 Access to BOP Name: 'Attachment id:400001' denied for user: 'ServiceDesk' Class:'CDownloadFile' "
User should be able to download attachment from CI without any error.
CA Service Desk Manager (SDM) 14.1.x / 17.x
PROBLEM SYMPTOM: ERROR WHILE DOWNLOADING ATTACHMENTS FROM CI - Defect # DE36706