Unable to model a device in Spectrum

Document ID : KB000121441
Last Modified Date : 21/11/2018
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Issue:
Unable to model a device in Spectrum. A sniffer trace run on the SpectroSERVER system shows the SNMP and ICMP leaving Spectrum but no response from the device.
 
Cause:
A possible cause is a firewall blocking traffic
Resolution:
  • Check any firewalls between the SpectroSERVER system and the device you are attempting to model. Ensure the firewalls are not blocking traffic
  • Check the firewall rules on the Windows system to ensure they are not blocking traffic