Unable to login to User Interface or slow to connect

Document ID : KB000087381
Last Modified Date : 14/04/2018
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Issue:
Error Message :
N/A

When attempting to login from a Windows 2012 Server using the User Interface it may take some time to successfully connect and may even time out when a folder list is displayed in the GUI or a search is performed.

Investigation

This behavior has been seen in Automation Engine (AE) installations on Windows 2012 Servers where 
  • The number of entries in the activity window contained more than 20000 items.
  • The AE version is older than v11.2.1 and the temp folder for the log files contain a lot of memory dump with the "Access violation" errors and force trace and the WP crashes.  


 
Environment:
OS: Windows Server 2012
Cause:
Cause type:
Defect
Root Cause: Automation Engine DWP server crashes sporadically when a folder list is displayed in the GUI or a search is performed in the GUI
Resolution:
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: Released

Fix Version(s):
Automation Engine 11.2.1 - Available
Additional Information:
Workaround :
Clean up (deactivate) tasks in the activity window so there are fewer records being returned and the User Interface should be able to successfully connect.