Error Message :
When attempting to login from a Windows 2012 Server using the User Interface it may take some time to successfully connect and may even time out when a folder list is displayed in the GUI or a search is performed.
This behavior has been seen in Automation Engine (AE) installations on Windows 2012 Servers where
- The number of entries in the activity window contained more than 20000 items.
- The AE version is older than v11.2.1 and the temp folder for the log files contain a lot of memory dump with the "Access violation" errors and force trace and the WP crashes.
OS: Windows Server 2012
Root Cause: Automation Engine DWP server crashes sporadically when a folder list is displayed in the GUI or a search is performed in the GUI
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.
Fix Status: Released
Automation Engine 11.2.1 - Available
Clean up (deactivate) tasks in the activity window so there are fewer records being returned and the User Interface should be able to successfully connect.