When using the command nhWebSso to enable Single Sign On on the eHealth server do not use the option -disableFallback. The syntax of the command should be
nhWebSso -hostname <hostname> -idleTimeout 10
Using the option -disableFallback will actually disable the Single Sign On capability. . Run the command with the default options and authentication should complete successfully. Additional information on running this command can be found in Chapter 3 of the CA eHealth? and CA SPECTRUM? Integration and User Guide (5177) in the section Run nhWebSso Command Line Utility If it does not please contact Technical Support.
Spectrum will not work with SSO/EEM turned on.
Authentication fails for Single Sign On
Causes of this problem:
Use the -disableFallback option only if you want to disable Single Sign On
(Legacy KB ID CNC TS31489 )