Unable to login to SPECTRUM eHealth integration after running nhWebSso command (Legacy KB ID CNC TS31489 )

Document ID : KB000051788
Last Modified Date : 14/02/2018
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When using the command nhWebSso to enable Single Sign On on the eHealth server do not use the option -disableFallback. The syntax of the command should be

nhWebSso -hostname <hostname> -idleTimeout 10


Using the option -disableFallback  will actually disable the Single Sign On capability. . Run the command with the default options and authentication should complete successfully. Additional information on running this command can be found in Chapter 3 of the CA eHealth? and CA SPECTRUM? Integration and User Guide (5177) in the section Run nhWebSso Command Line Utility    If it does not please contact Technical Support.

Related Issues/Questions:
Spectrum will not work with SSO/EEM turned on.
Authentication fails for Single Sign On

Problem Environment:
Spectrum 9.0

Causes of this problem:
Use the  -disableFallback option only if you want to disable Single Sign On

(Legacy KB ID CNC TS31489 )