Unable to login to ITPAM URL. ITPAM service stops short after starting

Document ID : KB000008860
Last Modified Date : 14/02/2018
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Issue:

ITPAM processes started to fail and decided to stop ITPAM services on 4 nodes 

ITPAM service starts and after a while it goes down 

runtime DB ok, no error messages seen 

Environment:
CA PAM 4.3 Sp 1 on Windows 2012
Cause:

Reviewed c2o.log and found this entry:

 

20:06:08,476 ERROR [org.jgroups.protocols.TCPPING] [ main] failed creating initial list of hosts 

java.net.UnknownHostException: CORPPAMU001.company.com 

 

The client confirmed that this server did no longer exist 

Resolution:

-we stopped the CA PAM service for the node1(the node in error) 

-we moved folders out of the PAM server\c2o directory (tmp, scripts, data, .recovery, work, wrappers). 

-we restarted the CA PAM service – problem remains 

Then we reviewed the properties.table of CA PAM data base and found the entry for CORPPAMU001.company.com

 

-client confirmed that a actual DB backup exist 

then: 

-we deleted the row in error of the properties table for CORPPAMU001.company.com 

-we moved again folders out of the PAM server\c2o directory (tmp, scripts, data, .recovery, work, wrappers). 

-We started the CA PAM service again 

The CA PAM node started up and client could login.