Unable to login to CA Process Automation

Document ID : KB000105899
Last Modified Date : 10/07/2018
Show Technical Document Details
Issue:
Unable to login to PAM application. I'm getting invalid username and password error after changing the EiamAdmin password in EEM.
Cause:
The password for the EiamAdmin user was reset in CA Embedded Entitlements Manager using Jxploerer. 
Because of this, the certificate used by Process Automation for the communication with EEM must be updated as that communication still has reference to the old EiamAdmin password.
Resolution:
If the EiamAdmin password is changed in EEM, then a reinstall of CA Process Automation must happen in order to go through the registration to EEM again to properly reset the EiamAdmin password.