Agile Central - Users: Unable to login

Document ID : KB000047841
Last Modified Date : 14/02/2018
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Introduction:

Here are some troubleshooting steps for when a user is unable to login to CA Agile Central.

First, try to reset your password. If you are unable to login at all and you are not receiving the password reset email, your CA Agile Central Subscription Administrator may have disabled your CA Agile Central account.

 

Background:

User is attempting to login to CA Agile Central but is unable to:
sign in error

The user may be presented with messages including but not limited to:

  • The username or password you entered is incorrect.
  • Invalid credentials.

 

Instructions:

Contents:

Disabled User

If you are unable to login at all and you are not receiving the Password Reset email, your CA Agile Central Subscription Administrator may have disabled your CA Agile Central account. Please contact your Subscription Administrator.
 

Automatic Resets

Anyone can use the "Forgot Your Password?" link available on the main CA Agile Central login page and enter a username to initiate a password reset email for that individual.
password reset
 

Password Reset Email Troubleshooting

Check out Agile Central - Administration: Reset Your Password



If in the end you are still unable to login to CA Agile Central, please contact your company's administrator, submit a case, or call 1-800-225-5224 to get more help.
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