Unable to login to CA Agile Central

Document ID : KB000047841
Last Modified Date : 14/02/2018
Show Technical Document Details

Summary

Here are some troubleshooting steps for when a user is unable to login to CA Agile Central. First, try to reset your password. If you are unable to login at all and you are not receiving the password reset email, your CA Agile Central Subscription Administrator may have disabled your CA Agile Central account.

Issue

User is attempting to login to CA Agile Central but is unable to:

User-added image

The user may be presented with messages including but not limited to:
  • The username or password you entered is incorrect.
  • Invalid credentials.

Resolution


Contents:
Disabled User
Automatic Resets
Password Reset?Email Troubleshooting
User-initiated Resets
Administrative Resets
?

Disabled User

If you are unable to login at all and you are not receiving the?Password Reset?email, your CA Agile Central Subscription Administrator may have disabled your CA Agile Central account. ?Please contact your Subscription Administrator.?
?

Automatic Resets

Anyone can use the "Forgot Your Password?" link available on the main CA Agile Central login page and enter a username to initiate a password reset email for that individual.

Password Reset Email Troubleshooting

Reset Password via Forgot Password Page:

If you've already attempted to reset your password but aren't receiving the password reset email, check the below. ?Often the reset email is not received due to entry errors, or issues with your mail system. ?


Wrong Username
The password reset email will not come through if you're not entering the full username. ?Remember to include the @companyname.com section), or if the Forgot Password page is accessed from the wrong URL. Please note the available URL's for accessing CA Agile Central, and chose the correct one for your subscription type.


Using the Correct URL to Access CA Agile Central?


Spam/Filtering Issues?

If you are still unable to receive the reset message, it may be blocked by your mail system. Please be sure to check the junk/spam mail folder and any spam filters for this account to make sure that these emails aren't being filtered or blocked.?


IP Whitelist

You might also have your IT department take a look to help troubleshoot why they are not receiving emails. Currently all notifications come from the address CA Agile Central Notification [do-not-reply@rallydev.com]. To ensure that email is properly delivered, please have your IT group either enable SPF verification (preferred), or whitelist the following IP addresses for CA Agile Central email notifications:

63.150.172.13?
63.146.121.13?
63.146.121.6


User-initiated Resets

Users can reset their own passwords at any time from Setup ? Profile ? Edit Profile.
?

Administrative Resets

For basic information about password resets, see change user passwords.
Subscription administrators can override the automatic email reset process temporarily by disabling email functionality to manually update their users' passwords.
  1. Go to Setup ? Subscription ? Actions ? Edit Subscription and deselect the field for Email Functionality.
  2. Next, go to Setup ? Users ? Edit User and set the password for individuals.
While email functionality is disabled, notification rule emails are not initiated but are visible on the My Notifications app.

If in the end you are still unable to login to CA Agile Central, please submit a case with CA Agile Central Support to get login help.?