Summary Here are some troubleshooting steps for when a user is unable to login to CA Agile Central. First, try to reset your password. If you are unable to login at all and you are not receiving the password reset email, your CA Agile Central Subscription Administrator may have disabled your CA Agile Central account.
User is attempting to login to CA Agile Central but is unable to:
The user may be presented with messages including but not limited to:
- The username or password you entered is incorrect.
- Invalid credentials.
Password Reset?Email Troubleshooting
If you are unable to login at all and you are not receiving the?Password Reset?email, your CA Agile Central Subscription Administrator may have disabled your CA Agile Central account. ?Please contact your Subscription Administrator.?Anyone can use the "Forgot Your Password?" link available on the main CA Agile Central login page and enter a username to initiate a password reset email for that individual.
Reset Password via Forgot Password Page:If you've already attempted to reset your password but aren't receiving the password reset email, check the below. ?Often the reset email is not received due to entry errors, or issues with your mail system. ?
The password reset email will not come through if you're not entering the full username. ?Remember to include the @companyname.com section), or if the Forgot Password page is accessed from the wrong URL. Please note the available URL's for accessing CA Agile Central, and chose the correct one for your subscription type.
Using the Correct URL to Access CA Agile Central?
If you are still unable to receive the reset message, it may be blocked by your mail system. Please be sure to check the junk/spam mail folder and any spam filters for this account to make sure that these emails aren't being filtered or blocked.?
You might also have your IT department take a look to help troubleshoot why they are not receiving emails. Currently all notifications come from the address CA Agile Central Notification [email@example.com]. To ensure that email is properly delivered, please have your IT group either enable SPF verification (preferred), or whitelist the following IP addresses for CA Agile Central email notifications:
18.104.22.168Users can reset their own passwords at any time from Setup ? Profile ? Edit Profile.
?For basic information about password resets, see change user passwords.
Subscription administrators can override the automatic email reset process temporarily by disabling email functionality to manually update their users' passwords.
While email functionality is disabled, notification rule emails are not initiated but are visible on the My Notifications app.
- Go to Setup ? Subscription ? Actions ? Edit Subscription and deselect the field for Email Functionality.
- Next, go to Setup ? Users ? Edit User and set the password for individuals.
If in the end you are still unable to login to CA Agile Central, please submit a case with CA Agile Central Support to get login help.?