Unable to log into the Visualizer url directly

Document ID : KB000117956
Last Modified Date : 05/11/2018
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Issue:
The Visualizer admin url (http://HOSTNAME:9080/CMDBVisualizer/adminlogin.do) is failing to log in, but able to access Visualizer if going through a CI in SDM. Either a blank error will be seen or "User doesn't have enough privileges.", depending on the browser used.
Environment:
Service Desk Manager 17.1
Cause:
This behavior is seen if the "Employee" (or a restricted Role) is the "Default" Role in the environment. When logging into the Visualizer admin login page, you must use a case sensitive userid.
Resolution:
When the User Name is entered, it must match the case of the contact record within Service Desk Manager.