Unable to log into the eHealth web user interface

Document ID : KB000023782
Last Modified Date : 14/02/2018
Show Technical Document Details

Problem: 

Unable to log into the eHealth web user interface

 

Environment:  

6.3

 

Cause: 

The $NH_HOME/web/webCfg/users.cfg file may be missing or corrupted or the httpd daemon may not be able to resolve the hostname of the server

 

Resolution:

1. Replace $NH_HOME/web/webCfg/users.cfg file with a backup copy such as one from a recent database save.

2. Copy the $NH_HOME/web/httpd/httpd.conf file to httpd.tpl.

3. Stop and start the httpd services using the following steps:

Solaris:
            Login as root
            Execute the command /etc/init.d/httpd.sh stop
            Execute the command /etc/init.d/httpd.sh start

HP-UX:
            Login as root
            Execute the command /sbin/init.d/httpd.sh stop
            Execute the command /sbin/init.d/httpd.sh start

Windows:
            Login as the eHealth user
            Select Start -> Settings -> Control Panel -> Services
            The services dialog box will appear
            Select Network Health httpd; then click Stop
            Select Network Health httpd; then click Start
            Click Close