Unable to log into the Automic UI. Receiving Synthetica license warning.

Document ID : KB000089381
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Unable to log into the Automic UI. Receiving Synthetica license warning.
Resolution:

Symptoms

Unable to log into the Automic UI. Receiving Synthetica license warning.


Cause

Corrupted login_dat.xml file in the UserInterface/bin folder.


Resolution

This error is usually referencing a corrupted login_dat.xml. 

You can try deleting the login_dat.xml file from the bin directory of the User Interface and copying the one from the installation file into place. If that does not work please try the following: 

- copy the UCDJ.ini and uc4config.xml file out of the bin directory. 

- Remove this installation of the UserInterface and install a new one. 

- place the two copied files back into the bin directory and see if that fixes the issue.