Unable to log into Spectrum OneClick when integrated with EEM

Document ID : KB000035744
Last Modified Date : 29/11/2018
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Issue:

Unable to log into OneClick when Spectrum is configured with EEM.

Cause:

Errors in stdout.log indicate OneClick cannot communicate with EEM:

 

2015-12-23 18:19:34,823 [http-bio-80-exec-1201] ERROR com.ca.eiam.jpoz.PozFactory - authorityLoginError - exception in iclient authorityLoginError
com.ca.itechnology.iclient.IclException: java.net.SocketTimeoutException: Read timed out
at com.ca.itechnology.iclient.IclUtil.httpRequest(IclUtil.java:1436)
at com.ca.itechnology.iclient.IclMethod.runBatMethod(IclMethod.java:214) 
at com.ca.itechnology.iclient.Iclient.runBatMethod(Iclient.java:473)
at com.ca.itechnology.iclient.Iclient.runMethod(Iclient.java:394)
at com.ca.itechnology.iclient.Iclient.authorityLoginError(Iclient.java:1455)
at com.ca.eiam.jpoz.Network.AuthorityLoginError(Network.java:169)
at com.ca.eiam.jpoz.PozFactory.authorityLoginError(PozFactory.java:1938) 
at com.ca.eiam.SafeContext.authenticateWithPassword(SafeContext.java:1648)
at com.aprisma.spectrum.app.sso.eem.EEMSSOContext.authenticateWithPassword(EEMSSOContext.java:120)
at com.aprisma.spectrum.app.sso.eem.EEMSSOImplementation.authenticate(EEMSSOImplementation.java:58)
at com.aprisma.tomcat.authenticator.ExternalSSOAuth.authenticate(ExternalSSOAuth.java:388)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:574)

Resolution:

Verify EEM is up and running and available. Check EEM logs for errors.