Unable to log in to CA Process Automation; formerly ITPAM. The log-in splash screen appears to be generic displaying BRAND_NAME and not ITPAM or Process Automation

Document ID : KB000049569
Last Modified Date : 14/02/2018
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There is a very rare problem where the login page for CA Process Automation becomes unusable and will display as if it were a generic page. No user is able to log in to Process Automation at this point.

This is a combination of an out of memory error and the files in the Process Automation /tmp directory becoming corrupt.

This is how it presents:

Figure 1

The memory problem can also initially present itself in pre 4.0 versions as the link to the Client piece in the upper right is missing.


To correct this, the following must be done:

  1. Stop the orchestrator

  2. Delete the \data \tmp and \work directories under <PAM install directory>\server\c2o

  3. If ITPAM and the JDK in use are 64-bit, increase the wrapper.java.maxmemory= value as much as possible, up to 4g (4096) if the memory is available on the machine - in the c2osvcw.conf file under C:\Program Files\CA\PAM\server\c2o\bin (for 32-bit implementations, 1GB is the max)

    The setting would look like:

    Restart the orchestrator and the generic "BRAND_NAME" login page is gone and the link to log in to the client piece is returned.